YOU QUOTED ME A PRICE, WHAT DO YOUR PRICES INCLUDE

In a word - "EVERYTHING".  Once we have provided a quote, there are NO ADDITIONAL CHARGES.  If you need to add additional text when you see the proof, there are NO ADDITIONAL CHARGES.  There are NO EXTRA CHARACTER CHARGES (*).  There are NO MOUNTING HARDWARE CHARGES for standard mounting hardware such as screws and rosettes.  There are NO HIDDEN SHIPPING CHARGES.

Some bronze retailers will sell you a plaque at a very low price and then add on a whole list of extra charges (such as charges per character, per screw, per rosette, shipping, etc) so that the total price of the COMPLETE plaque far exceeds our discounted price.  OUR PRICES ARE COMPLETE!!

(*) Here is the catch.  It has to fit on the plaque and it has to still look good.  If we quote you a plaque with 4 lines of text and when you review the proof, you want to add another line or two, no problem and no added cost as long as there is room on the plaque.

1.   HOW DO I PLACE AN ORDER?

If you already have a quote from us, just view your quote and click on the 'Buy it on line' link and make your purchase.  Our on line store is open 24/7 for your convenience.  If you need a price quotation, please fill out our on line form or send us an email describing what you want. Keep in mind, to keep costs down and offer discounted prices, we only accept purchase orders from the Federal Government.  If you are a government entity that MUST pay by purchase order, please increase our quoted price by 10% or $50 withever is greater.  Terms may not exceed net 30 days.

2.   CAN YOU SEND ME A CATALOG?

We no longer send out hard copy catalogs..  The catalogs that cover all of our products fill an entire book case.   We have placed representative samples of our products in our on line catalogs here.

3.      CAN YOU PROVIDE A SKETCH OR LAYOUT OF CUSTOM PLAQUES?

YES -   After an order is placed, we send a scaled proof and specification sheet via email.  We will revise and refine the design details until you are pleased at no additional charge.   Most of our cast products (except small plaques) come with scaled proofs for your review, comment and approval. Check your quotation to see if a proof is included.

5.   I DO NOT SEE THE TYPE OF PLAQUE THAT I WANT.   CAN YOU HELP?

ABSOLUTELY.   All PLAXX products are custom.   Decide what you want, what it should look like and contact us - either through our on line form, Email or on the phone.   If you are not quite sure of what you want.   Call us and let us help.

6.   DO YOU ACCEPT CREDIT CARDS?

YES. We accept Visa, Master Card and AMEX.  Credit cards protect you (the buyer) from fraud.

7.   WHY CAN'T YOU CAST WHAT I LAY OUT IN MY WORD PROCESSOR?

Our products are produced using a sand casting process. In this process, molten bronze is poured into a mold. Sufficient room must be left around letters to permit the mold to remain intact as the molten bronze is poured. Look here for more technical information about our artwork requirements.